ERiS Product Warranty Terms & Conditions.
Warranty and Period
Eris Products warrants only to the original end user that the products and parts manufactured will be free from defects in material and workmanship for the warranty period. The warranty period is determined commencing upon date of invoice to the end user or, if the end user cannot provide proof of invoice, then the dispatch date from Eris Products.
Eris Products Obligation Under Warranty
Eris Products sole obligation under the warranty, shall be to repair or provide replacement product(s) during the warranty period. Eris Products does not assume responsibility for delays in replacement or repair of products or parts. Products and parts repaired or replaced by Eris Products under warranty, shall be warranted for the balance of the original warranty period.
Disclaimer for All Other Warranties
No other warranties, expressed or implied, are given, and Eris Products expressly disclaims all other warranties, including and without limitation, the implied warranties of merchantability and fitness for purpose.
Limitations
No salesperson, representative, distributor or agent of Eris Products, is authorised to make any guarantee, warranty, or representation that contradicts the terms contained in this Limited Warranty. Any Waiver, alteration, addition, or modification to the warranties contained herein must be in writing and signed by an authorised representative of Eris Products to be binding and enforceable. Eris Products does not assume responsibility for any specific application to which any products or parts of products are applied including, but not limited to, compatibility with other products. Eris Products will not accept any responsibility or warrant any product that has been tampered with or has been changed, altered or wrongly installed. All statements, technical information, or recommendations relating to the products or parts issued by Eris Products are based upon tests believed to be reliable, but do not constitute a guarantee or warranty. Eris Products shall not under any circumstances be liable to any party for loss of profits, loss of goodwill, or any other special, consequential, or incidental damages whatsoever, with respect to any claim in connection with products or parts manufactured by Eris Products or products or parts used in any product or products manufactured by Eris Products
Products Exclusion to the Warranty
The limited warranty shall be null and void in the following circumstances:-
Modification or repair of any covered product or part by the installer, end user or any non-authorised Eris Products service provider
Improper use or installation, failure to conduct regular maintenance or cleaning, or damage by accident or neglect, of any covered product or part by the end user or any third party. All stainless steel products must be cleaned in accordance with the product instructions every three months to keep the features of the product unaltered.
Failure by the installer, end user or any third party to exercise caution to protect any covered product or part from outside damage, adverse temperature (normal operating ambient temperature 0 – 25°C), humidity conditions, fluctuations in the electrical system or physical abuse as well as failure related to workmanship in the installation of the product or parts.
Eris Products will not assume responsibility for corrosion or other resulting damage to products where they are installed in areas in which fertilizer or chemicals are present, either in the air or in the soil or where products are installed near to chemical plants etc., or areas with emissions of heavy polluted air including coastal areas.
